PRIVACY POLICY

TERMS & CONDITIONS

 

Set out below are some of the terms on which SkynMaps provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatment.

REFUND POLICY

 

SkynMaps do not offer refunds for treatment received or products used, however if you change your mind within 14 days of purchase if no sessions have been redeemed you are entitled to a refund. If for any medical reason you are advised not to continue with your course of treatments, please obtain a medical report from your doctor. If this applies to a package and you have used any sessions then this will be deducted from your refund value as a pay as you go cost. 

SkynMaps cannot be held responsible for any unknown side effects which may occur as a result of having any treatments.

CANCELLATION POLICY

 

A session will be redeemed or a charge will be applicable for clients who do not provide 48 hours’ notice. Depending on whether you are on a course of treatments or purchasing a single session:

  • If you give at least 48 hours’ notice of cancellation no penalty will be incurred

  • If you cancel less than 48 hours before your appointment or do not show up for your booked appointment, then you will lose that session

MEDICAL & PHYSICAL CONDITIONS

 

Please read ALL CONTRAINDICATIONS listed on our website. You will be notified of this before your treatment, so it is your responsibility to tell us if anything changes medically.

PAYMENT POLICY

We require a 50% deposit of your treatment to secure your appointment. This does not apply to laser packages. If you cancel or reschedule without 48 hours notice, this is non-refundable.

PRACTITIONERS

 

While we will make every effort to meet your request, we cannot guarantee a specific practitioner, or a practitioner of a specific gender. All practitioners are trained in all undertaken treatments and protocols to ensure your comfort and treatment efficacy at all times. 

MAKE-UP

 

Please be advised make-up, deodorant, perfume, and oil-based products must be removed prior to treatments. Practitioners will cleanse the area, however we cannot be held responsible for any visual product that may lay dormant in the skin pores which can cause an adverse reaction and you will be notified of this before your treatment, so it is your responsibility.

LIABILITY POLICY

 

SkynMaps will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client. Your statutory will be protected. 
It is the client’s responsibility to ensure that he/she provide us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Premier Laser & Skin regarding the care of a treated area.

COMPLAINT POLICY

 

We aim to provide the best possible service and care to you when delivering a consultation or treatment.
In the event that you are unhappy with any aspect of the service provided, you should speak to the appropriate clinic manager or their designated deputy as soon as possible.